MY MEMBERSHIP

ADDITIONAL SERVICES

• How do I book a massage?
• How do I book a personal training session?

INFORMATION REGARDING MEMBERSHIPS

• How can I get an official confirmation of membership document?
• I lost my membership card. What can I do?
• Where can I find my membership number?
• I am a new member. What do I need to know?
• Do students get a discount?
• How can I view my contract details?

MANAGE MY MEMBERSHIP

• Can I revoke my contract?
• How can I cancel my Fenriz membership?
• How can I withdraw my contract cancellation?
• How can I contact customer service?
• How can I change or cancel an idle period?
• How can I view or change my payment information?

See all 9 articles

PAYMENTS

• I have received a letter from a debt collection agency, what should I do?
• I have received an overdue payment reminder or a dunning notice, what should I do?
• I have questions about the direct debit of my membership fee or about an overdue membership payment.
• I am a new member. When will the the first direct debit transaction occur?
• I have received a payment reminder but am no longer a member. What do I do?

CONTRACT CHANGE

• Is it possible to transfer the contract?
• Can I change my contract?

T&C AND HOUSE RULES

• Where can I find the house rules?
• Where can I find the terms and conditions?