We are excited that you have decided to become part of the Fenriz family. Here, you will find some information for a smooth start to your training with us.
How can I book my classes?
To book your classes, please open your MySports app. You will find a link to download the app in the welcome email you received from us. You can also search for "MySports" in the App Store or Google Play Store and download it for free.
Once you have registered on MySports and connected to Fenriz, open your app and select "Studio" → "Classes" → "Show class schedule."
Here you will find an overview of all classes organised by day of the week. Search and click on the class you would like to book. Click on "Continue to booking" → "Book class"
What do I need to bring to training?
The equipment you need for training depends on the course. We have put together an overview for you here.
For hygiene reasons, you will always need clean flip-flops or slippers. Without these, you may be denied access to the gym.
When does the 1st direct debit transaction take place?
Direct debit transactions always take place in the beginning of the month. If you have registered as a member in the middle of the current month, the first transaction will be debited in the beginning of the following month.
Please note that in this case, the registration fee, the fee for the first month and the full fee for the following month will be debited together.
For example:
- The contract start date is the registration date; in this example 16.01. The first month is charged pro rata (16.01.-31.01.)
- The following month is charged in full (01.02.-28.02.)
- The registration fee will be charged
All 3 items will be debited in total in the beginning of February. From beginning of March onwards only the regular monthly fee will be debited.