It is possible that your membership has already ended, but you have forgotten to pay your last membership fee. In this case, you will receive payment reminders even though your membership has already ended. If you transfer your membership fees yourself, please verify whether this is the case.
After your cancellation request, pay attention to the cancellation date stated in the cancellation confirmation you received from us by e-mail. The day of your termination request is not the same as your termination date; this is dependent on your minimum contract term and notice period. You can find information on this in your contract details.