Do you need to pause your membership for an important reason such as illness, injury or for professional reasons? Please send us an email at help@fenriz-gym.com, stating your membership number.
Not sure what your membership number is? Take a look at our article: "Where can I find my membership number?"
Written documentation is required for idle periods exceeding 31 days per year. This can be a "declaration of incapacity for sport" statement or "Sportunfähigkeitserklärung" from your doctor stating how long you should refrain from sport, or a certificate from your employer that you are absent from work.
Please do not send us any diagnoses or referral letters. We cannot draw conclusions about the justified length of a break, only medical professionals looking after you can do this.